Support

At Pro Retail Discount, your satisfaction is our top priority. We’re here to help you every step of the way — from product inquiries and order tracking to returns and technical assistance. Our support team is dedicated to providing quick and helpful responses to ensure you have a smooth shopping experience.

How Can We Help You?

🛍️ Order & Payment Support

If you’re having trouble placing an order, completing payment, or applying a discount code, our team can help you resolve it right away.
Typical help topics:

Payment confirmation not received
Discount code not working
Order not showing in your account

📧 Email us at hello@proretaildiscount.com with your order number and a short description of the issue.

🚚 Shipping & Delivery

We aim to dispatch all orders as quickly as possible.
If your order is delayed or tracking information hasn’t updated, please get in touch.
Please include:

Your order number
Tracking number (if available)
Date of purchase

Our team will check your shipment status and update you promptly.

🔁 Returns & Refunds

We want you to love what you buy! If you’re not fully satisfied, you can request a return or exchange within our allowed return period.
Visit: Returns & Refunds Policy (link this to your actual policy page)

Email hello@proretaildiscount.com with your order details and reason for return, and we’ll guide you through the process.

🧾 Product Support

Need help choosing the right product or have a question about something you purchased?
Our team can assist with:

Product specifications or compatibility
Warranty and care information
Replacement or missing parts

💬 Live Support (Coming Soon)

We’re working on adding live chat support for instant help — stay tuned for updates!