Refund and Returns Policy

Thank you for shopping with Pro Retail Discount.
We want you to be completely satisfied with every purchase. If something isn’t right, we’re here to help with refunds, returns, and exchanges in a fair and simple way.

1. Eligibility for Returns

To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition that you received it.
You must initiate your return request within 14 days of receiving your order.
Proof of purchase (order number or receipt) is required.

Certain types of products cannot be returned for hygiene or safety reasons, including:

Personal care items (e.g., cosmetics, grooming tools)
Perishable goods (e.g., food, supplements)
Gift cards or downloadable digital products

If you are unsure whether your item qualifies, please contact our support team before sending it back.

2. Return Process

Contact us at hello@proretaildiscount.com with your order number and reason for return.
Our support team will confirm whether your item qualifies and provide return instructions.
Once approved, please send the item back to our UK returns address (provided in the email).
You will receive a confirmation once we’ve received and inspected the item.

Please do not return any items to the manufacturer.

3. Refunds

Once your return is received and inspected:

We’ll notify you by email that we’ve received your item.
If approved, your refund will be processed within 7–10 business days and automatically applied to your original payment method.

Please note:

Shipping costs are non-refundable unless the return is due to a fault on our part (e.g., damaged, defective, or incorrect item).
If your refund is delayed, please check with your bank or credit card provider first — processing times may vary.

4. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us at hello@proretaildiscount.com, and we’ll arrange a replacement after reviewing your request.

5. Damaged or Faulty Items

If you receive a damaged or defective product:

Contact us within 48 hours of delivery.
Provide clear photos or videos of the issue and your order number.
Once verified, we’ll send a replacement or issue a full refund (including shipping costs).

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

Check your bank account again.
Contact your credit card company — it may take time before your refund is officially posted.
If you’ve done all this and still haven’t received it, please email us at hello@proretaildiscount.com and we’ll investigate promptly.

7. Return Shipping

Unless the return is due to an error on our part:

You will be responsible for paying your own shipping costs for returning the item.
We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee receipt of your returned item without proof of delivery.

8. Non-Returnable Items

The following items cannot be returned or refunded:

Sale or clearance items
Digital downloads or e-gift cards
Items returned after the 14-day return window

9. Contact Us

If you have any questions about our Returns & Refunds Policy or need help with a return, please contact us:

Pro Retail Discount
14 Falcon Yard, Bridgemere
Greater London, BR0 0FD
United Kingdom
📧 hello@proretaildiscount.com
📞 +44 20 7946 0958