Privacy Policy

At Pro Retail Discount, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://proretaildiscount.com, make a purchase, or contact our support team.

1. Who We Are

Pro Retail Discount
14 Falcon Yard, Bridgemere, Greater London, BR0 0FD, United Kingdom
Email: hello@proretaildiscount.com
Phone: +44 20 7946 0958

We are the data controller responsible for your personal data collected through this website.

2. Information We Collect

We collect personal information to provide you with the best possible shopping experience. This may include:

a. Information You Provide

Name, billing and shipping address
Email address and phone number
Payment and transaction details
Account login information (if registered)
Messages or enquiries sent to our support team

b. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and device information
Browser type, operating system, and referral URLs
Pages viewed and time spent on our website
Cookies and similar tracking technologies

c. Information from Third Parties

We may receive information from trusted partners such as payment gateways, delivery services, and analytics providers.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchases or account
Respond to your enquiries and provide customer support
Improve our website, products, and services
Send promotional emails or offers (only if you’ve opted in)
Prevent fraud, maintain security, and comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on the following legal grounds:

Contract: To fulfill your orders and provide requested services
Consent: When you subscribe to our marketing or newsletters
Legal Obligation: To comply with applicable laws and tax requirements
Legitimate Interest: To improve services and prevent fraud

5. Sharing Your Information

We only share your information with trusted third parties necessary for our operations, such as:

Payment processors (e.g., Stripe, PayPal)
Courier and delivery partners
IT and website hosting providers
Marketing and analytics tools (e.g., Google Analytics)

We never sell or rent your personal data to anyone.

6. Cookies and Tracking Technologies

We use cookies to:

Keep your shopping cart updated
Remember your preferences
Analyse site performance and user activity

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

8. Data Security

We use SSL encryption, firewalls, and secure data storage to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission is completely secure, and we cannot guarantee absolute security.

9. Your Data Protection Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion (“right to be forgotten”)
Withdraw consent for marketing communications
Request data portability
Object to processing in certain circumstances

To exercise any of these rights, email us at hello@proretaildiscount.com.

10. Marketing Communications

If you have subscribed to our newsletter or opted in for marketing updates, we may send you information about promotions, new products, and special offers.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

11. Links to Other Websites

Our website may contain links to other sites. We are not responsible for the content, security, or privacy practices of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Effective Date.”

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Pro Retail Discount
14 Falcon Yard, Bridgemere
Greater London, BR0 0FD
United Kingdom
📧 hello@proretaildiscount.com
📞 +44 20 7946 0958